Blog - Page 9 of 18 - Hosted Network

How do you see yourself 5 or 10 years from now? We often hear this question and from a personal perspective, somehow, we always knew the answer. But what if we ask you, how do you envision your MSP in the future? If you’re the owner, then it would probably be easy for you to […]
 
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Hosted Network Virtual Workshops Exciting updates just keep on coming! Last month, we talked about the new features of our rebilling platform, now we’re delighted to share some awesome news about our upcoming workshops and a new feature on our website, the Events Page. We mean it when we say we’re here to help your […]
 
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MSPs are known as the external IT departments of small and medium-sized businesses (SMB).  But what if a business has an IT department already? Does this mean that they no longer need an MSP? The answer is no. This is where co-managed IT services come in. Co-managed IT services is the collaborative partnership between an […]
 
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Offering a variety of services to multiple clients can get messy very fast. Managed service providers (MSPs) usually administer and deliver to different needs, and may have invoices with multiple different item lines and services. It’s difficult to keep up and also grow as an MSP while attending to generally inefficient, manual billing.  Make your […]
 
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We have to admit it, not many people have excellent time management skills. You might haven’t realised it yet, but there are several areas where you’re likely letting your precious time go to waste. As they say – time is money. Time wasted is money down the drain. Time misuse, no matter how little you […]
 
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As you deal with an increasing number of customers (which we are very excited about), you would probably find making invoices a bit of a tiresome task. We’ve been thinking about that too! For the past few months, our team has been making some exciting improvements in our rebilling platform and it is now very close […]
 
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As more and more small and medium businesses (SMBs) rely on the managed IT services, the larger the opportunities this dynamic landscape is bringing to the break-fix companies that are planning to shift and currently in the move to becoming an MSP. With the ever evolving IT requirements of small and medium businesses (SMBs), the […]
 
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We’ve been constantly giving you tips on the best practices MSPs should live by but we rarely tell you the things you should be avoiding. So we’ve asked around some of our partners about some habits that you should NOT DO (or probably stop doing) if you want to be a successful MSP. 1. Being […]
 
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Customer experience (also known as CX) is the experience and interactions that your customer has with your MSP throughout their entire customer journey, from the first contact to becoming a happy and loyal customer. Customer experience is an essential part of Customer Relationship Management for all businesses but particularly for MSPs given the ongoing business […]
 
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