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Unlike most providers who simply resell and often pass the buck when you report issues, we’re agile enough to eliminate red tape, ensuring quick resolution times. According to nbn®, our fault-to-service ratio surpasses 98% of other telcos in the industry, including all the major providers.
When you partner with Hosted Network as your Internet Service Provider (ISP), you get access to a suite of wholesale carriers, access technologies, and add-ons including private networks, SD-WAN and SecureNetwork to provide your customers a complete end-to-end resilient and secure connection.
We’re carrier-agnostic so you have the freedom to deliver the solutions that match your customers’ operational needs!
In order to thrive and remain competitive, businesses no matter what size, should invest in the right connectivity solution for their business needs.
Unlocking growth: Why nbn® presents a game-changing opportunity for MSPs:
More than 8.5 million premises with active nbn® connections
160 new suburbs on fibre upgrade list
$20.2 billion Expected telco market growth by 2026
JEM cuts red tape, delivers better connectivity experience with Hosted Network
“The main thing that we really like about Hosted Network is that it’s a smaller team providing big service. We can put a name to a face and effectively ring someone and go, ‘We’ve got a problem. How do we deal with it?’ And we get a very quick and prompt service. We don’t have to deal with the political red tape that you see with the bigger carriers, and we’re still getting a high grade of service.”
business nbn® services
business nbn® services refers to nbn®’s commitment in delivering a higher level of support by providing access to business nbn® support team and responding to network issues within a specified timeframe. Available plans include: Business Service Essential, Business Service Pro and Business Service Starter. To know more, contact our sales team.
Additionally, our Service Delivery Team works directly with nbn®’s Project Team for orders with multiple connections, streamlining the project management, communications and the migration process.
Use Case
Internal IT improves customers’ network reliability and profitability with Wholesale nbn® Retail Service Provider, Hosted Network
Partner Portal
Built on the feedback of 420+ Australian MSPs, our industry-recognised Partner Portal is accessible by our partners to help them sell and manage cloud and telco services easier while streamlining business operations.
Service Qualification
View all available connectivity services in any area.Identify if a site is eligible for a free Fibre to the Premise (FTTP) upgradeBest effort, Standard Symmetrical and Priority Symmetrical speed options available
nbn® Diagnostics Tool
Check status and stability of nbn® servicesPerform test for different technology typesSpeed up resolution times by avoiding the need to log a ticket and wait for support.
Internet Health Monitoring
View Internet Control Message Protocol (ICMP) response times of your serviceTrack the most recent outagesIdentify underlying problems caused by Internet outage so you can troubleshoot faster
Rebilling System
Remove the headaches of missed invoices and discounting errors.Generate multiple vendor invoicesIntegrates with PSAs like Xero, Autotask and Connectwise
Marketing Concierge
Access to white label assets for quicker go-to-marketAccess to Marketing Development FundsCollaboration with our Marketing team to execute campaigns or events
Online Ordering
Custom select products you wish to availManage users and review pending orders
nbn® Pipeline Booster Kit
Get all the resources you need in selling nbn® connectivity. All our partners have access to our Marketing Concierge Content Hub, where you can download white label marketing assets for faster go-to-market.