Blog - Hosted Network

What’s the most important asset an MSP could optimise to become profitable? Time. How do you use it wisely? We say, automation. Automation can relate to all areas of your MSP. It could be payroll, ticket management,  onboarding new customers or people to your team, it could even be customer support. Whatever it is, it’s […]
 
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“How do I get my staff to do what I want?” First, stop calling them staff; they are people. And second, you don’t. You need to create an environment where people get things done and want to get things done. I often hear leaders say: “I wish my team would just do what they are […]
 
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As more and more businesses move data and applications into the ‘cloud’, the need for faster and more resilient broadband connections grows. Yet some organisations have still not kept pace with the move to cloud based applications due to limitations on budget or location for their connectivity.  Poor user experience like slow connectivity, connection failures […]
 
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While running your social media pages and publishing content in your website and emails seem easy, your success depends on what you’re talking about and why you’re talking about it. Being active on social media, email marketing and blogosphere isn’t all about brand awareness and exposure, it’s about providing unique value to your customers and […]
 
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Keeping a business progressive is all about maintaining and creating good customer relationships. By good, we don’t mean all sunshine and rainbows, but complete transparency. As technology plays a crucial role in the growth of businesses today, keeping your customers in the dark about the important updates in their IT systems is the last thing […]
 
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In my opinion, the leadership team of a company does not own the culture in a business. And, if they think they do, they are wrong. Also, if they think they aren’t a part of it, or accountable to it, then they are also wrong. As a leadership team, you are accountable for setting the […]
 
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In a quick survey that we’ve done in our latest MSP marketing webinar, half of the attendees said that they don’t have any idea how to start their marketing strategies. This is a problem because marketing is critical not only in bringing in more clients, but also in nurturing your existing ones. Simply put, it’s […]
 
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Have you ever interviewed someone for a role, then hired them, and felt as though you had unearthed a diamond? Have you ever been so excited that you managed to find someone truly incredible, and even better they want to work with you?! Maybe you were excited because they had an outstanding CV and experience […]
 
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Over the last 1-2 years more and more SMBs have moved to Microsoft Teams to replace their traditional office phone system. The main reasons are usually because they’re using Teams already and they need a phone system that works when staff are working remotely. It’s not until they start using Teams for phone calls that […]
 
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