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nbn ordering is getting an upgrade!

We're excited to release our next version of our Internet Service Qualification tool which enables you more flexibility when ordering NBN services.

What’s new?

On top of the features you’ve come to know and love, partners will now have

  • The ability to select business grade TC2 services
  • The ability to view and select the specific copper lines or NTD port including those in use
  • Visibility into the potential download/upload speeds for copper services
  • Visibility into the service class for each service

Review: vCloud 9.5 HTML5 Tenant Interface

After quite some time dealing with vCloud Director's flash interface I was pleased to discover that VMWare was seriously considering a complete rebuild into HTML5. Although the initial version was not entirely fully featured, it was a long needed change in style, speed and usability that flash interfaces seemed never to be able to achieve.

Now, we are pleased to introduce the latest installment the new HTML5 Tenant Interface in all its glory. From the first look I was very impressed but after giving it a good whirl I'm glad to say that it does not disappoint. It's the first time a competitor to the flash interface has given us real control.

Troubleshooting Phone Registration Issues

Summary Steps

Register/deregister phone manually

Change SIP Transport protocol

Test extension on another phone or software phone

Test extension on different internet connection

PBX Registration Status

1. Log into PBX management portal for the organisation and verify whether the extension is registered or not.

This can be done when going to an organisation and then to a specific user. Open the actual extensions shows little bit more information (IP address, expiration).

2. Phone should be online (reachable) in normal conditions. If the phone status says "None registered" as per the image above, phone is failing to communicate with the exchange which means we have to investigate on the phone side.

IP Phone Registration Status

3. Verify PBX is reachable using ping

4. Log in into phone web interface and check account status on main page. Status bar should be green saying YES on SIP registration.

This is first, and basic form of verification. Basic because phone can sometimes say registered, but it actually is not. For this reason, we have to go to settings and force it to do so.

5. Go to 'Accounts' in the main menu and select the affected account.

The radio button 'Account Active' gives you option to manually register and deregister the phone. Click 'No' and save the setting Status of the account should change and should turn red. Once completed, click 'Yes' to make phone to register. Verify status of the extension on PBX.

6. If phone still fails to register, go to affected account settings, select 'SIP Settings' and then 'Basic Settings'.

Change SIP Transport setting to UDP or TCP, depending on the existing setting. Transport protocol may be affected by router NAT setting, SIP ALG and some other factors. Once protocol is changed, phone will deregister and register again.

7. If all above steps failed, try to register extension on a software phone on the same internet connection. If this fails, try it using 4G or different internet connection. Also, verify your credentials are correct. If not sure, reset it via PBX management portal.

8. If none of these steps worked, please, open a support ticket with us, so we can assist.

Whats been happening at Hosted Network

We’ve been making a number of great changes recently and have even more in the pipeline so I felt it’d be a good idea to let you know about some of them. Many of these changes have been a result of Partner feedback so if you think we can make your lives easier be sure to tell us.

New year, new improvements

New year, new improvements

Welcome to a brand new year! We hope you've had some time to relax and recharge during the holiday season and are ready to tackle 2017! We know we are! Here are a few things we have install for our Partners...


vForum 2016

vForum 2016

Hosted Network had the privilege of attending vForum 2016 in conjunction with rhipe, one of our closest partners. This year vForum shifted it’s focus to Networking & Security with all of the major players present and ready with technical demonstrations and hosted sessions.

What is a Virtual Data Centre?

What is a Virtual Data Centre?

Infrastructure as a Service (IaaS) provides a convenient solution for small to medium businesses. Bringing greater flexibility, ease of administration and cost savings to organisations. This post will talk about why your business needs to use Infrastructure as a Service and some of the business benefits that you’ll see.

Why your business needs Desktop as a Service

Desktop as a Service (DaaS) provides a convenient solution for small to medium businesses. Bringing greater flexibility, ease of administration and cost savings to organisations. This post will talk about why your business needs to use Desktop as a Service and some of the business benefits that you’ll see.

Securing Your Terminal / Remote Desktop Server

Remotely accessing your servers and workstations through terminal services or RDP is an easy method of doing your job from a remote location, or gaining access to specific published applications that have been published on your servers. However, without properly investing in securing these types of RDP connections, you could be compromising the security and integrity of your servers, the data on them, and the services they’re providing.

Wholesale VoIP Business Bundles Now Available

Wholesale VoIP Business Bundles Now Available

I think it’s safe to say that selling VoIP is a bit of a niche that requires some intimate product knowledge, not just technically but from a productisation perspective as well. In that vein, we’ve worked closely with our partners and after listening to feedback, have put together easy to understand and easy to sell pre-packaged bundles to effortlessly add to your product stack.

Now live: Hosted Network Partner Portal re-launch

It is with great excitement that I announce the re-launch of our Partner Portal. We wanted to make it easier for our Partners to access all of their account information in one place. Viewing account information, active services, ticket management, and go-to-market white label resources, it’s all readily available in our new Partner Portal! We’ve […]

Disaster Recovery as a Service powered by Veeam Cloud Connect Replication

Hosted Network are pleased to announce our new Disaster Recovery as a Service solution. Running as an extension of the Veeam Cloud Connect service, Veeam Cloud Connect Replication seamlessly extends your environment into the cloud allowing you to replicate and failover in the event of a disaster. Integrating with your existing infrastructure, Veeam Cloud Connect […]

More flexibility and freedom with Wholesale 3G/4G Service

Hosted Network have recently included wholesale 3G/4G wireless services as part of our product offering! Run entirely over our network and powered by Optus infrastructure, Hosted Network’s Wholesale 3G/4G service delivers Partners a range of configuration options to meet every business need. With wholesale 3G/4G, you’ll have access to: ? Increased security and control ? Redundancy for […]

Weekly Wrap Up

Happy Friday! It’s been a big week for the team at Hosted Network. Here’s what we got up to this week… NVIDIA GRID We’re getting ready to roll out GPU backed Desktop as a Service! Soon drawing AutoCAD plans in the cloud will be seamless. It’s not quite ready yet but the results so far are […]

Say hello to our Managed Router Service!

We’ve rung in the new year and we’re half way through the first quarter with Easter eggs already appearing on shelves! We’ve had some new additions to the Hosted Network team and service offerings and what better way to introduce our new Managed Router Service than with my very first blog post. So, what is […]