Blog - Page 4 of 18 - Hosted Network

Did you know that  there’s a government entity that can help your MSP deal with a difficult customer or a complicated issue?  If you aren’t familliar with it, the Telecommunications Industry Ombudsman (TIO), is an industry-based dispute resolution scheme for customers of Internet and telco providers.   While the common misconception is that being a TIO […]
 
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I  recently took a meeting with the sales director of an IT distributor who told me that constant downward pressure on margins – which are already razor thin – were his biggest worry. So I asked them what they were doing about it and he said his team needs more training, and need to be […]
 
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As an industry we are stuck! We are stuck in our mindsets, our process and our actions! Us MSPs are still managing our operations the same way we mature MSPs were around 2010! I want to change this and shift everyone’s thinking to being a modern TSP instead. So lets start with understanding why we […]
 
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Imagine you are meeting with an operations manager and finance director, pitching a cloud solution that will help the organisation to increase revenues by moving its data in an off premise storage and running its business systems in the cloud.  You start to provide benefits and case studies of how the cloud solution has helped […]
 
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To me the single biggest challenge of the MSP industry is the level leadership experience and expertise. This is because as an industry we have done very little to develop the next generations of leaders to step up as many of the experienced people have moved on to Corporate, the Channel or out of the […]
 
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We’ve all had our fair share of struggles with pressure, mental health and just life in general.  I’ve heard and read a couple of stories from MSP owners who suffered and even neglected their own wellbeing just to keep their businesses in order.  You don’t need to sacrifice yourself just for your MSP to survive.  […]
 
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I am going to preface this article with the fact that I am not a marketing professional, I know, shock horror! But I talk with so many MSP owners who keep telling me that one of their biggest business challenges is lack of leads. My first instinct is always to immediately ask 2 key questions How […]
 
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Goals provide a purpose for our actions, be they personal or career related goals. I have always been intrigued by people who write goals, and not at all surprised by the number that fail. Why? Because most people think that goal achievement is just about writing a set of actions and targets, whereas it is […]
 
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In our previous blog, we’ve listed the usual mistakes that MSPs commit or can avoid (for some of you who read the piece in time) in achieving great levels of customer experience.  Now that you’re aware of the don’ts, let’s move forward to the do’s. Here are some of the proven ways in improving your […]
 
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Your feedback never goes unnoticed. Based on your suggestions, our team has worked on improving our existing Service Qualification tool by implementing new features to provide a more streamlined experience. When completing a qualification previously, you would need to work through each step in the process to qualify, configure and order add ons. But now, […]
 
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