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Extend the power of Microsoft Teams into a true Unified Communications (UC) platform
In order to thrive in today’s digital era, your customers’ remote working strategy needs to be made up of efficient collaboration tools — and Microsoft Teams Direct Routing is the answer.
With Microsoft Teams Direct Routing, your Teams platform is converted into a fully-fledged business phone system with true Unified Communications capability. By combining internal and external communications into one tightly-knit system, you create a simple, easy-to-use platform that has calling, chat, meetings, file sharing and more in one convenient place.
Why MSPs shouldn’t miss the opportunity to sell Microsoft Teams Direct Routing
Microsoft 365 users in Australia
Australians are working from home
Expected growth of communication services
A new revenue stream for your MSP
Improve customer retention and win against competitors
Sources: Statista, Australian Bureau of Statistics, ARN
Is Microsoft Teams Direct Routing for your customer?
If your client matches any of the following criteria, they most likely can benefit from using this solution:
An existing Microsoft Teams user
Any business deeply embedded in Microsoft Teams for internal communications can easily transition to use the platform for external communications too — less need for a separate PBX and better integration between systems.
An existing Office 365 / Microsoft 365 user
Not a Teams user yet but already have Office 365? Many organisations don’t realise their license arrangement may already include Microsoft Teams — so why not utilise something you already paid for?
Looking for cost efficiency and flexibility
Converting Teams into a PBX and overall UC solution is cost and time effective. One platform replaces multiple systems like a PBX, file sharing and instant messaging — you get all three in one convenient system.
Working remotely
Microsoft Teams Direct Routing makes remote work easier, enabling seamless communication regardless of location. Your customers can collaborate whenever, wherever, on phone, tablet or desktop.
“Our building collapsed earlier this year and we kept operating. We had Teams Calling and were able to work from our mobile phones. We weren’t tied to anything in that building. We can exist anywhere and that’s the beauty of Teams; we run off mobile phones and that’s for normal landlines via Teams as well as mobile calls.”
Direct Routing
Skype for BusinessOnline (Plan 2)
MicrosoftPhone System
Microsoft Teams
Microsoft AudioConferencing
What are the requirements for Microsoft Teams Direct Routing?
Users of Direct Routing must have the following licenses assigned in Microsoft 365 or Office 365:
Skype for Business Online (Plan 2)Microsoft Phone SystemMicrosoft TeamsMicrosoft Audio ConferencingWhy choose Hosted Network as your Microsoft Teams Direct Routing partner?
Free 14-day trials and Proof of Concepts so you can test the solution and ensure it’s the right fit for you and your customers’ needs.
Flexible calling plans to suit any business size or budget including per channel, channel packs or per bundle without any lock-in contracts. Pay As You Go or unlimited call plans available.
We make it easy for you to go-to-market quickly with free white label marketing brochures, blogs and email campaigns to help you generate new opportunities.
Professional Services for setup and user training don’t want the hassles of setting up Direct Routing? Leverage our team to streamline customer adoption.
Complimentary Rebilling System integrations with Xero, Autotask and Connectwise remove the headaches of missed billing, under charging and multiple vendor invoices.
Carrier-grade network backed by a 100Gbps backbone powered by Juniper Networks and Arista for high reliability, resilience and performance.
Microsoft Teams Direct Routing Bundles for MSPs
Speed up your go-to-market with our pre-bundled flexible plans that will suit your customers’ varying voice requirements.
Teams Bring your own (BYO) / Softphone
Teams Standard
Teams Premium
Unlimited local, national and mobile call plansFlexible month to month with contract discountsOption to lease handsetsMix plans between users who require desk phones or just the softphones.