Teams Direct Routing

Increase your revenue. Help your customers
communicate smarter.

Microsoft Teams Direct Routing Australia

Extend the power of Microsoft Teams into a true Unified Communications (UC) platform with Microsoft Teams Direct Routing

In order to thrive in today’s digital era, your customers’ remote
working strategy needs to be made up of efficient collaboration
tools and Microsoft Teams Direct Routing is the answer.

With Microsoft Teams Direct Routing, your Teams platform is converted into a fully-fledged business phone system with true Unified Communications (UC) capability. By combining their business’ internal and external communications into one tightly-knit system, you create a simple, easy to use platform that has your calling, chat, meetings, file sharing and more in one convenient place.

Microsoft Teams Direct Routing Australia - Unified Communications

Hosted Network Partner - TribeTech

Use Case

TribeTech improves business continuity and drives customers to adapt
Unified Communications (UC) with Microsoft Teams Direct Routing

Is Microsoft Teams Direct Routing for your customer?

If your client matches any of the following criteria, they most likely can
benefit from using this solution:

An existing Microsoft Teams user

Any business that is deeply embedded in Microsoft Teams as their primary mode of internal communications can easily transition to use this platform into their external communication too. This means less of a need for a separate Private Branch eXchange (PBX) together with better integration between systems.

An existing Office 365/ Microsoft 365 user

Not a Teams user yet but already have some form of Office 365? Many organisations do not realise that their Office 365 license arrangement may already include Microsoft Teams in their Office 365 subscription. So why not utilise something that you already paid for?

Looking for cost efficiency and flexibility

Converting Teams into a Private Branch eXchange (PBX) and overall Unified Communications (UC) solution, is cost and time effective. As a one-stop communications platform, there’s no need for multiple systems like a business Private Branch eXchange (PBX), file sharing system and instant messaging platform – you get all three of these in one convenient system.

Working remotely

Microsoft Teams Direct Routing makes remote work easier, enabling businesses to communicate seamlessly regardless of their location. Your customers can collaborate whenever, wherever, just by accessing Microsoft Teams on any of their chosen devices such as phone, tablet or desktop.

Hosted Network Partner - TribeTech - Scott Atkinson

“Our building collapsed earlier this year [and] we kept operating. We had Teams Calling and were able to work from our mobile phones. We weren’t tied to anything in that building. We can exist anywhere and that’s the beauty of Teams; we run off mobile phones and that’s for normal landlines via Teams as well as mobile calls.”

Scott Atkinson, CEO at TribeTech

Microsoft Teams Direct Routing Australia - Requirements

What are the requirements for
Microsoft Teams Direct Routing?

Users of Direct Routing must have the following licenses
assigned in Microsoft 365 or Office 365:

  • Skype for Business Online (Plan 2)
  • Microsoft Phone System
  • Microsoft Teams
  • Microsoft Audio Conferencing


  • E5 licensed users don’t require additional licensing
    for Direct Routing
  • For SMBs, Microsoft 365 Business Voice combines
    Microsoft Teams Phone Standard and Audio
Microsoft Teams Direct Routing Australia - Technical Workshop

Microsoft Teams Direct Routing
for MSPs | Technical Workshop

Watch this webinar to learn how you can use Microsoft Teams Direct Routing to expand your VoIP offerings and maximise profit margins

Why choose Hosted Network as your
Microsoft Teams Direct Routing partner?

Microsoft Teams Direct Routing Australia - Hosted Network Difference
  • Free 14-day trials and Proof of Concepts so you can test the solution and ensure it’s the right fit for you and your customers needs.
  • Flexible calling plans to suit any business size or budget including per channel, channel packs or per bundle without any lock-in contracts. Pay As You Go or unlimited call plans available.
  • We make it easy for you to go-to market quickly with free white label marketing brochures, blogs and email campaigns to help you generate new opportunities.

  • Don’t want the hassles of setting up Microsoft Teams Direct Routing? Leverage our Professional Services for setup and user training to streamline customer adoption.
  • Streamline your Microsoft Teams Direct Routing billing through our complimentary Rebilling System. Integrations with Xero, Autotask and Connectwise remove the headaches of missed billing, under charging and multiple vendor invoices.
  • Hosted Network owns a carrier-grade network backed by a 100Gbps backbone network powered by Juniper Networks and Arista for high reliability, resilience and performance.
Microsoft Teams Direct Routing Australia - Partner Portal'

Microsoft Teams Direct Routing Bundles for MSPs

Speed up your go-to-market with our pre-bundled flexible plans that will suit your
customers’ varying voice requirements.

Microsoft Teams Direct Routing Australia  - Bring your Own BYO Softphone
Teams Bring your own (BYO)/ Softphone
Microsoft Teams Direct Routing Australia  - Standard
Teams Standard

Microsoft Teams Direct Routing Australia  - Premium
Teams Premium


  • Unlimited local, national and mobile call plans
  • Option to lease handsets
  • Flexible month to month with contract discounts
  • Mix plans between users who require desk phones or just the softphones.
Microsoft Teams Direct Routing Australia  - Buyers Guide

Buyers’ Guide to Microsoft Teams Direct Routing

Educate your customers on the benefits of Microsoft Teams Direct Routing. All our partners have access to our Marketing Concierge Content Hub, where you can download white label marketing assets for faster go-to-market.

Ready to get a Microsoft Teams Direct Routing Quote?

  • 2 Channels
  • 4c
  • 6c
  • 10c
  • 20c
  • 40c
  • 80c
  • 100c
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