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We understand how the pieces fit together to make your MSP work.
We speak the same language and know what we need to deliver to make you (and your customers) happy. Don’t just take our word for it – our partners have given us an industry leading Net Promoter Score of 92!
When you partner with Hosted Network, it’s all about give and take. We learn how you operate and where you are on your technical journey, and in turn, we share our learnings from 20+ years in business. While others might say they’re channel focused, we reckon nothing beats real-life experience.
Nothing makes us happier than you taking full advantage of what we have to offer. That’s why, instead of just pushing out a quote when asked, we look at the bigger picture and help you scope and create the right solution (often increasing your deal value in the process!). And as we used to be an MSP, we know how important that is.
We don’t just want to sell to you (nice though that is).
We’re in this for the long game, so we want to work with you as a true, collaborative partner. We actively look for ways to increase your recurring revenue and your operational efficiency, so you can be as profitable as possible.
Wondering how? Our systems, self-service options and tooling reduce repetitive admin in quoting, ordering, troubleshooting and invoicing, which in turn increases your profit margin.
Built entirely based on the feedback of over our 250+ partner MSPs, our industry-leading partner portal is designed to make selling and managing cloud and telco services simple and easy while streamlining business operations.
It enables our partners to not only qualify and order but also rebill services. Additionally, here you’ll find self-service diagnostics, troubleshooting tools, an IaaS calculator, an in-depth Product Catalogue, Project Guardian, and a wide range of ready-to-use sales and marketing resources.
We don’t have a retail arm (unlike our competitors) so you can count on us to be in your corner when it comes to your profits or end customers.
That’s because, we win when you win. Think of us as an extension of your business – we’re your strategic partner, marketing coordinator, sales coach and assistant, your technical support, your rebilling team, your project scoping and ongoing project management team.
We believe successful relationships are like rungs on a ladder. If we’re not connecting on the right rung, we all miss out on the opportunity to get things done right the first time.
That’s why to fast-track time to resolution, we connect the right people on our side to the right people on your side. The outcome? You have expert and appropriate support, no matter how complex or simple the question.
Customer churn tends to be a direct result of MSP pain points like poor service and support, inconsistent connectivity, and cybersecurity issues that slip through the net.
We have a Net Promoter Score (NPS) of +92. (Anything above 70 is regarded as outstanding).
We provide FREE cybersecurity vulnerability detection via Project Guardian within our Partner Portal.
Everything we do is feedback driven and designed for our partners, from our industry recognised partner portal to the structure of our services.
Our connectivity fault-to-service ratio surpasses 98% of competitors.
Our end-to-end service life cycle makes your life easy, from ordering and support through to billing.
We help you do better business through knowledge and training transfer, via our;
Product catalogue, Training videos, Marketing assets, Consultative approach to deliver the solution to suit your experience level
“We were looking for a company that could provide us with full turnkey cloud and communications solutions without the frustrations of dealing with the big telcos. That’s when we found Hosted Network. The fact that we can speak directly with them on all levels of their services, from sales to provision and support, it allowed us to focus more on our clients’ needs. We highly recommend Hosted Network to partner with your business. They offer a first-class service which the big providers can’t. Hosted Network has totally transformed the way we do business.”
William McCormack IT Systems Architect, InvictusX
“A lot of vendors require bringing in new business every month to get rebates, but that is not the case with our partnership with Hosted Network. You have a dedicated Australian based support, there’s no pressure of bringing in new business every month, no minimum spends and as Hosted Network operate on a purely wholesale business model, your customers are only yours to engage. What we like best about their services is the quality, pricing and simplicity. They are true to their promise, which is to help your MSP business grow with a complete turn key “managed service” experience for customers.”
Ben Nichols Technical Account Manager, MCT Solutions
“Hosted Network are far more than a business partner to us, they are truly a strategic partner with the necessary technical skills and experience to help us deliver modern, robust and secure solutions to our customers. We have access to the most senior technical consultants who often roll up their sleeves to assist our customer address the tiniest detail just to improve the customer experience. Their skills and service levels are first class and what we appreciate even more is that they truly care about delivering exceptional end-customer experience…amazing!” Keep up the great work guys!
Jeff Cornock Managing Director, Xtensive Technology Solutions
“Working with Hosted Network is like having an extension of your team. Or your family. Ben, Meryl, Dylan and all the team work hard to help us build working solutions for our clients. We needed an SDWAN solution rolled out across 3 states and more than 20 sites, and we got it.”
Gavin Rewell Director, Not Just Networks
