Blog - Page 4 of 17 - Hosted Network

I have been quite vocal around the shifting tides of offerings of MSPs (Managed Service Providers) to their clients. I wanted to share reflection of where we have come from in my time in the industry, to what is happening now so that we can understand as an industry where it is going next. One […]
 
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We all have different ideas on what effective customer experience is, but not all of them guarantee great results.  If you feel like your customer engagement could be better,  we’ve come up with a list of the most common customer experience mistakes that you might have done, you might be doing or you can avoid. […]
 
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Here’s another opportunity to expand your voice offerings and increase your recurring revenue with VoIP! We’ve now added Hosted 3CX bundles in our range of voice offerings, enabling our partners to offer wider VoIP options to their customers.  With our ready-to-go Hosted 3CX bundles, you can deliver greater value and offer a complete VoIP solution […]
 
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In our previous blog, we’ve talked about tips on how to master MSP leadership and delegation. This time, we’ll  tackle another area related to it – improving team effectiveness.  Defining outcomes and outputs  Outcomes and outputs are often interchanged but these terms are completely different. Outputs are the building blocks for successful outcomes, while outcomes […]
 
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We’ve now expanded our public cloud offering to Perth, enabling our partners to provide a better user experience to their local customers.  With the new public cloud zone, you can now leverage a locally managed infrastructure with much lower latencies without the need to run workloads on the East Coast. This will also allow your […]
 
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Being a leader is tougher than it seems- sometimes you need to put yourself last, stay calm when you’re surrounded by chaos and even hide your frustrations when everything’s not working the way you want it.  No wonder why most MSP owners put up with the stress and burnout just to survive the day-to-day grind.  […]
 
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Everyone at some point has struggled to keep up with the new way of working brought by the global pandemic. Employees from almost all businesses experienced a different level of stress and burnout leading to lower productivity, poor attitude and worse, turnover.  Keeping great talent is as important as keeping great customers. To maintain a […]
 
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When the whole team rallies behind a goal amazing things happen. When the whole team understands that goal first, understands what good looks like, and why it is a goal in the first place we have more deliberate outcomes. When the whole team not only knows their role in the success, but they also understand […]
 
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What’s the most important asset an MSP could optimise to become profitable? Time. How do you use it wisely? We say, automation. Automation can relate to all areas of your MSP. It could be payroll, ticket management,  onboarding new customers or people to your team, it could even be customer support. Whatever it is, it’s […]
 
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