Sales Archives - Page 2 of 3 - Hosted Network

5 MSP Customer experience (CX) strategies that work

In our previous blog, we’ve listed the usual mistakes that MSPs commit or can avoid (for some of you who read the piece in time) in achieving great levels of customer experience.  Now that you’re aware of the don’ts, let’s move forward to the do’s. Here are some of the proven ways in improving your […]
 
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7 common customer experience (CX) mistakes every MSPs should avoid 

We all have different ideas on what effective customer experience is, but not all of them guarantee great results.  If you feel like your customer engagement could be better,  we’ve come up with a list of the most common customer experience mistakes that you might have done, you might be doing or you can avoid. […]
 
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5 Smart strategies in implementing price increase without losing customers

With the increasing costs of running your MSP each year, raising your prices is an important way to pay for your overheads and keep your business profitable. While it is apparent that no one likes price increases, not doing so can affect the quality of the service you provide to your customers. We understand that […]
 
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From Storytelling to Storyselling: Why MSP Salespeople Need to Be Great Storytellers

Who doesn’t love a great story? You may have heard or told lots of stories in your lifetime- from the most trivial to the most significant ones that affected you in some way. But why do people love stories? And why is it essential for every salesperson to be a great storyteller? Here are a […]
 
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Selling Cybersecurity: 3 Powerful Tips for MSPs in Closing Cybersecurity Deals

“We don’t have the budget for now.” “We’re not as profitable compared to large companies, so I think we’re safe.” “I think it’s just not possible.” “Our firewall is enough.” We’ve all heard customers trying to get away from conversations about upgrading their IT security. Unfortunately, cybercriminals are getting more creative and smarter than ever […]
 
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Levels of MSP Operational Maturity and 4 Essential Areas to Look Into for Growth

Have you ever wondered what stage your MSP is in? Yes, just like how butterflies go through metamorphosis, MSPs (like all businesses) reach different levels as they gradually progress in terms of profitability, service quality and overall operational performance. In simpler terms, it is the evolution of MSPs. The higher you climb the operational maturity […]
 
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Infographic: The Stages of MSP Operational Maturity

5 Tips in Selling Co-Managed IT Services

MSPs are known as the external IT departments of small and medium-sized businesses (SMB).  But what if a business has an IT department already? Does this mean that they no longer need an MSP? The answer is no. This is where co-managed IT services come in. Co-managed IT services is the collaborative partnership between an […]
 
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7 Reasons Why Successful MSPs Use Recurring Billing Systems

Offering a variety of services to multiple clients can get messy very fast. Managed service providers (MSPs) usually administer and deliver to different needs, and may have invoices with multiple different item lines and services. It’s difficult to keep up and also grow as an MSP while attending to generally inefficient, manual billing.  Make your […]
 
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The Big Shift: 4 Ways on How to Successfully Switch from Break-Fix to MSP

As more and more small and medium businesses (SMBs) rely on the managed IT services, the larger the opportunities this dynamic landscape is bringing to the break-fix companies that are planning to shift and currently in the move to becoming an MSP. With the ever evolving IT requirements of small and medium businesses (SMBs), the […]
 
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