By using the out-of-the-box integration with Microsoft Lync, your customers benefit from VoipNow’s cutting-edge PBX functionality without changing devices. Lync has access to the telephony network under well-established security policy, rules, and limits while taking advantage of VoipNow’s advanced call routing.
CRM Integrations with UnifiedAPI
The REST-based API is OpenSocial compatible and provides consistent access to call resources and operations. Allowing you to control telephony-related features such as real-time management of phone calls, collecting information on history calls, sending faxes etc.
Flexible Customer Management
Designed for service providers to allow you to manage all of your customers from a single web interface as well as allowing end users to login and manage their own environments.
Detailed CDR Reporting
The system includes a wide range of reporting tools available for administrators and management. The Advanced Call Reporting is comprehensive, allowing you to monitor user activity, bill customers from third-party applications, determine call queues flows, and so on.
Supports any SIP Device
Connect any SIP enabled phone to the system allowing for complete freedom of handset.
Functionality for every size business from SMB to Corporates
Have the Cloud connect you to your customers, partners or friends with just one click. Publish a link on the website or include it in an email signature so that, whenever someone clicks it, the system instantly connects you to your visitor. One-click phone call!
VoipNow SPE provides both automated and event-driven recordings. Event can be triggered by dialing a code during the phone conversation or by a UnifiedAPI request. On highly regulated environments, call recordings can be started unconditionally.
Voicemail can be personalized, while messages left by callers may be automatically dispatched by email. Users can check them either over the phone or in the web management interface.
No one likes missing important phone calls. Using Call Forward you can forward calls to another extension in the system or to any other phone such as your mobile. Therefore, even if you’re not at your desk, you are not out of reach.
Interactive Voice Response
The IVR feature assists you in creating complex auto-attendant voice menus that can be used in multiple contexts, with various options and actions. You can even integrate it with your applications using the Call Interactive Action of the UnifiedAPI!
This feature is particularly interesting for call centres, but also for other types of organizations, i. e. banks or insurance agencies. With call screening, such companies are able to filter calls by destination, while complying with local regulations and increasing customer satisfaction.
Incoming Call Rules
Improve privacy protection, automate tasks, and enhance user productivity. You can filter incoming calls according to the CallerID, the time of call, and rules that trigger a set of predefined actions, such as call hang-up or transfer to specific phone numbers.
Never miss a call, regardless of your location! When a caller dials your number, your cell, your home line and office phone will all ring at the same time. The call will be put through the line that answers first, ensuring that you can be easily reached, even when out of office.
Call Centre Tools
Advanced call centre functionality with an easy to use interface
Agents do not have to be in the office or connected directly to the VoipNow system. They only need access to a phone. Once authenticated to the queue, they will start receiving calls from the queue. The Call Confirmation feature prevents automatic call answering mechanisms to get queue calls, which can be an issue when the agent is using a mobile phone.
The Call Queue Reports and Statistics function can help optimize human resources and business processes. It enables companies to quantify performance indicators, including call report, answered/unanswered calls report, call distribution report, agent report, status report, etc.
Gain better control of how your call centre works by viewing detailed reports or listening to active conversations. Queue supervisors can also whisper to agents. This feature proves particularly useful when training new agents or assisting them.
Call centres have become critical to the success of many businesses. With a combination of IVRs and queues, you can direct all incoming calls to the appropriate destinations. Local agents can log in to the queue and start helping your customers right away.
Provide an improved customer experience with history-based queue routing. When this feature is enabled, queues will first attempt to connect callers to the agent they last talked to. This way, customers spend less time on the phone and agents are more efficient.
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