Hosted Network and nbn® team up to help MSPs capitalise on business nbn®

Sydney, Aust. – Hosted Network has announced its partnership with nbn® Australia as a Retail Service Provider (RSP), enabling Australian Managed Service Providers (MSPs) to capitalise on growing connectivity market opportunities and drive higher revenue through business nbn® connectivity.

As a former MSP, Hosted Network understands the challenges partners face regarding network visibility and control, which impacts resolution times and customer relationships. The company evolved into an Internet Service Provider to regain control and improve outcomes for partners. Now operating as a channel-focused cloud and telco provider, Hosted Network manages its own network infrastructure, delivering quick resolution times and enhanced customer experiences.

The nbn® partnership strengthens Hosted Network’s position in delivering cloud and telco services tailored for MSPs. As an RSP, Hosted Network has integrated nbn® API capabilities within their Partner Portal, allowing partners to identify and resolve issues quickly without extended wait times. This integration saves time and money while improving experiences for both end-customers and partners.

Hosted Network’s Partner Portal includes the ‘Fibre Connect’ feature, which identifies locations upgradeable to nbn® Fibre for improved speeds. The portal also offers advanced health and diagnostic tools for monitoring and troubleshooting nbn® connections. ‘Outage Notifications’ API functionality keeps partners informed about scheduled maintenance and service outages on a per-service basis, enabling proactive customer communications.

“Our partners always come first. We prioritise their feedback, ensuring that we incorporate it into everything we do.”

— Ben Town, CEO, Hosted Network

Last month, Hosted Network and nbn® organised in-person Lunch and Learn sessions in Sydney and Melbourne, educating MSPs on the benefits of partnering with an nbn® RSP, generating higher margins with business nbn® connectivity, and covering product nuances, potential connectivity issues, and mitigation strategies.

Hosted Network equipped partners with resources including the nbn® Pipeline Booster Kit to help identify opportunities and educate end-customers on connectivity types and business-grade advantages versus residential services.

A limited-time promotion offers a complimentary router (valued at approximately $1,400) for partners purchasing nbn® Enterprise Ethernet service with management, differentiating MSPs from competitors while improving connectivity and security outcomes.

As more premises connect to the nbn® fibre network and investment continues in business nbn® fibre zones, MSPs have substantial opportunities to deliver reliable connectivity and generate higher-margin sales. Hosted Network and nbn®’s enablement program will help MSPs capitalise on these opportunities with the necessary resources and assistance.

About Hosted Network

Hosted Network, a wholesale cloud and telco provider for Australian MSPs, delivers cloud, voice and connectivity solutions designed for ease and reliability. As a former MSP, the company understands frustrations with telco dealings and has built its business around providing optimal partner experiences to its growing Australian MSP community of 250 and beyond.

About nbn®

nbn® is a government-owned corporation responsible for rolling out high-speed broadband infrastructure throughout Australia. The network comprises fibre-optic cables, fixed wireless, and satellite connections, providing fast and reliable internet access to homes and businesses nationwide.