Teams Direct Routing

Increase your revenue. Help your customers
communicate smarter.

Extend the power of Microsoft Teams into a true unified communications platform with Teams Direct Routing

In order to thrive in today’s digital era, your customers’ remote
working strategy needs to be made up of efficient collaboration
tools and Teams Direct Routing is the answer.

With Direct Routing, your Teams platform is converted into a
fully-fledged business phone system with true unified
communications capability. By combining their business’ internal
and external communications into one tightly-knit system, you
create a simple, easy to use platform that has your calling, chat, meetings, file sharing and more in one convenient place.

Is Teams Direct Routing for your customer?

If your client matches any of the following criteria, they most likely can
benefit from using this solution:

An existing Microsoft Teams user

Any business that is deeply embedded in Microsoft Teams as their primary mode of internal communications can easily transition to use this platform into their external communication too. This means less of a need for a separate PBX together with better integration between systems.

An existing Office 365/ Microsoft 365 user

Not a Teams user yet but already have some form of Office 365? Many organisations do not realise that their Office 365 license arrangement may already include Microsoft Teams in their Office 365 subscription. So why not utilise something that you already paid for?

Looking for cost efficiency and flexibility

Converting Teams into a PBX and overall unified communications solution, is cost and time effective. As a one-stop communications platform, there’s no need for multiple systems like a business PBX, file sharing system and instant messaging platform – you get all three of these in one convenient system.

Working remotely

Teams Direct Routing makes remote work easier, enabling businesses to communicate seamlessly regardless of their location. Your customers can collaborate whenever, wherever, just by accessing Microsoft Teams on any of their chosen devices such as phone, tablet or desktop.

What are the requirements
for Teams Direct Routing?

Users of Direct Routing must have the following licenses
assigned in Microsoft 365 or Office 365:

  • Skype for Business Online (Plan 2)
  • Microsoft Phone System
  • Microsoft Teams
  • Microsoft Audio Conferencing


  • E5 licensed users don’t require additional licensing
    for Direct Routing
  • For SMBs, Microsoft 365 Business Voice combines
    Microsoft Teams Phone Standard and Audio

Why choose Hosted Network as your
Teams Direct Routing partner?

  • Free 14-day trials, Proof of Concepts and Not for Resale (NFR) credit so you can test the solution and ensure it’s the right fit for you and your customers needs.
  • Flexible calling plans to suit any business size or budget including per channel, channel packs or per bundle without any lock-in contracts. Pay As You Go or unlimited call plans available.
  • We make it easy for you to go-to market quickly with free white label marketing brochures, blogs and email campaigns to help you generate new opportunities.

  • Don’t want the hassles of setting up Teams Direct
    Leverage our Professional Services for setup and user training to streamline customer adoption.
  • Streamline your Teams Direct Routing billing through
    our complimentary Rebilling System.
    Integrations with Xero, Autotask and Connectwise remove the headaches of missed billing, under charging and multiple vendor invoices.
  • Hosted Network owns a carrier-grade network backed by a 100Gbps backbone network powered by Juniper Networks and Arista for high reliability, resilience and performance.

Teams Direct Routing Bundles for MSPs

Speed up your go-to-market with our pre-bundled flexible plans that will suit your
customers’ varying voice requirements.

Teams BYO/ Softphone
Teams Standard

Teams Premium


  • Unlimited local, national and mobile call plans
  • Option to lease handsets
  • Flexible month to month with contract discounts
  • Mix plans between users who require desk phones or just the softphones.

Here are some available resources to
discover how you can leverage Teams Direct Routing
in maximising your profits and in helping your
clients communicate efficiently.

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Sales Workshop: Teams Direct Routing for Service Providers

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Technical Workshop: Teams Direct Routing Deployment Best Practices

Watch Now
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Find out how TribeTech leveraged our Not For Resale (NFR) Credit in understanding how Teams Direct Routing Works, its best use cases and how to sell the solution with confidence.

Learn More
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Ready-to-use and rebrandable sales and marketing assets to help you speed up your go-to-market strategy and grow your MSP

Access Content Hub

Want to try Teams Direct Routing first-hand? Sign up for a free, 14-day no obligation trial.