Madeleane Abejero, Author at Hosted Network - Page 3 of 6

Common causes of MSP burnout and how to manage them better

We’ve all had our fair share of struggles with pressure, mental health and just life in general.  I’ve heard and read a couple of stories from MSP owners who suffered and even neglected their own wellbeing just to keep their businesses in order.  You don’t need to sacrifice yourself just for your MSP to survive.  […]
 
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Are Organic Referrals Enough to Grow Your MSP?

I am going to preface this article with the fact that I am not a marketing professional, I know, shock horror! But I talk with so many MSP owners who keep telling me that one of their biggest business challenges is lack of leads. My first instinct is always to immediately ask 2 key questions How […]
 
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The mystery of achieving goals

Goals provide a purpose for our actions, be they personal or career related goals. I have always been intrigued by people who write goals, and not at all surprised by the number that fail. Why? Because most people think that goal achievement is just about writing a set of actions and targets, whereas it is […]
 
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5 MSP Customer experience (CX) strategies that work

In our previous blog, we’ve listed the usual mistakes that MSPs commit or can avoid (for some of you who read the piece in time) in achieving great levels of customer experience.  Now that you’re aware of the don’ts, let’s move forward to the do’s. Here are some of the proven ways in improving your […]
 
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Service Qualification Is Now Even Better!

Your feedback never goes unnoticed. Based on your suggestions, our team has worked on improving our existing Service Qualification tool by implementing new features to provide a more streamlined experience. When completing a qualification previously, you would need to work through each step in the process to qualify, configure and order add ons. But now, […]
 
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The Silent Changes to MSP IT Support

I have been quite vocal around the shifting tides of offerings of MSPs (Managed Service Providers) to their clients. I wanted to share reflection of where we have come from in my time in the industry, to what is happening now so that we can understand as an industry where it is going next. One […]
 
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7 common customer experience (CX) mistakes every MSPs should avoid 

We all have different ideas on what effective customer experience is, but not all of them guarantee great results.  If you feel like your customer engagement could be better,  we’ve come up with a list of the most common customer experience mistakes that you might have done, you might be doing or you can avoid. […]
 
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Introducing: Hosted 3CX bundles, built for MSPs

Here’s another opportunity to expand your voice offerings and increase your recurring revenue with VoIP! We’ve now added Hosted 3CX bundles in our range of voice offerings, enabling our partners to offer wider VoIP options to their customers.  With our ready-to-go Hosted 3CX bundles, you can deliver greater value and offer a complete VoIP solution […]
 
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Infographic: 5 Ways to boost MSP team morale

Managing MSP teams: Are you output or outcomes driven?

In our previous blog, we’ve talked about tips on how to master MSP leadership and delegation. This time, we’ll  tackle another area related to it – improving team effectiveness.  Defining outcomes and outputs  Outcomes and outputs are often interchanged but these terms are completely different. Outputs are the building blocks for successful outcomes, while outcomes […]
 
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